Entries by hellonadm

Podcast Recommendations for the Summer

Summer – the time of the year when the days never end and we all take some time to relax on a beach, in the countryside or why not in a city. Many of us spend the lazy summer days reading a good book (or five) or listening to an interesting podcast. The podcast trend…

Service Design Insights from DOERS 2019

On April 25th over 480 service design professionals and enthusiasts – both from the agency world and in-house – gathered in Budapest for the 2nd DOERS conference. Over the course of the day conference attendees were treated to inspiring presentations, engaging and interactive workshops, and finally networking and drinks under a clear blue, sunny sky. Hellon was…

Committing your organisation to a strategic use of service design

Are you looking to incorporate service design methodologies to improve customer satisfaction and experience, but face resistance from senior management who remain unconvinced of the benefits and results of customer experience and service design? In this article, we ask Siobhan Hennessy, Head of Customer Experience at Musgrave Group, about the key factors that enabled Musgrave…

Why we decided to move our office to Spain

On a rainy day in October 2015 we packed our bags and travelled from London and Helsinki to Barcelona. We then spent a glorious week in a mansion next to the small village of Portella at the foothills of the Pyrenees. Our aim was to become energised before the winter kicked in, but the trip…

This is not Service Design

In my work as a service designer I encounter very different ideas of what service design is in action. The methodology is increasingly viewed as a credible process of service product development, but this has not always been the case. In this blog post I want to address a few of those misunderstandings. Continue reading…

Helsinki office

Jaakko Wäänänen


Minna Einiö

Commercial Director

Laura Franck

Client Services Director

Pursimiehenkatu 26 C, 00150 Helsinki, Finland

London office

Timo Pätiälä

Managing Director

1 Knightsbridge Green, London 1SWX 7NW, UK

Billing Address

For Helsinki Oy work the electronic invoicing address is: 003721357252
EDI code: 00372135725
Operator: OpusCapita Group Oy
Operator code: 003710948874

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