Back to the Human

My best friend wrote this in my high school yearbook: “I’ve lived through some things just so I can tell you.” Continue reading on Medium »

Why we decided to move our office to Spain

On a rainy day in October 2015 we packed our bags and travelled from London and Helsinki to Barcelona. We then spent a glorious week in a mansion next to the small village of Portella at the foothills of the Pyrenees. Our aim was to become energised before the winter kicked in, but the trip […]

This is not Service Design

In my work as a service designer I encounter very different ideas of what service design is in action. The methodology is increasingly viewed as a credible process of service product development, but this has not always been the case. In this blog post I want to address a few of those misunderstandings. Continue reading […]