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10 YEARS OF HARD WORK

Not only words – a track record of 10 years and over 1000 successful projects in 20 countries.

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  • Customer insight and research
  • Customer experience and service innovation
  • Designing strategy and leading transformation
Bank of Ireland

Transforming a 234-year-old bank from a customer-oriented to a customer-centric organisation.

UK Bank

Using Customer Experience design to improve customer experience, cut unnecessary expense and change the whole bank’s approach to problem-solving.

HELSINKI REGION TRANSPORT

A long-term partnership to improve the personal experience of public transit through design.

Volkswagen

Redesigning services along real user needs in the self-driving car segment.

Mandatum Life

Design and successful implementation of a new service identity. (Global Service design Award Winner 2019)

Tesco

Boosting customer engagement with Tesco loyalty scheme.

Musgrave Baby

How Designing Customer Experiences increased parent spend in retail by 5M€ annually.

Human-to-human business

London

Paul Turp

moc.n1619025355olleh1619025355@prut1619025355.luap1619025355+44 7800 888993

123 Buckingham Palace Road, London SW1W 9SH, UK

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Helsinki

Juuso Wäänänen

moc.n1619025355olleh1619025355@nena1619025355naaw.1619025355osuuj1619025355+358 40 594 2797

Pursimiehenkatu 26 C, 00150 Helsinki, Finland

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Billing address

The electronic invoicing address for Helsinki is:
003721357252
EDI code: 00372135725
Operator: OpusCapita Group Oy
Operator code: 003710948874

Recruitment

moc.n1619025355olleh1619025355@tnem1619025355tiurc1619025355er1619025355

Enquiries

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