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10 YEARS OF HARD WORK

Not only words – a track record of 10 years and over 1000 successful projects in 20 countries.

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  • Customer insight and research
  • Customer experience and service innovation
  • Designing strategy and leading transformation
Bank of Ireland

Transforming a 234-year-old bank from a customer-oriented to a customer-centric organisation.

UK Bank

Using Customer Experience design to improve customer experience, cut unnecessary expense and change the whole bank’s approach to problem-solving.

HELSINKI REGION TRANSPORT

A long-term partnership to improve the personal experience of public transit through design.

Volkswagen

Redesigning services along real user needs in the self-driving car segment.

Mandatum Life

Design and successful implementation of a new service identity. (Global Service design Award Finalist 2019)

Tesco

Boosting customer engagement with Tesco loyalty scheme.

Musgrave Baby

How Designing Customer Experiences increased parent spend in retail by 5M€ annually.

Human-to-human business

Helsinki

Laura Franck

Client Service Director

moc.n1611398765olleh1611398765@kcna1611398765rf.ar1611398765ual1611398765+358 44 379 4980

Pursimiehenkatu 26 C, 00150 Helsinki, Finland

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London

Timo Pätiälä

Managing Director

moc.n1611398765olleh1611398765@alai1611398765tap.o1611398765mit1611398765+44 7708 141627

123 Buckingham Palace Road, London SW1W 9SH, UK

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Billing address

The electronic invoicing address for Helsinki is:
003721357252
EDI code: 00372135725
Operator: OpusCapita Group Oy
Operator code: 003710948874

Recruitment

moc.n1611398765olleh1611398765@tnem1611398765tiurc1611398765er1611398765

Enquiries

moc.n1611398765olleh1611398765@tcat1611398765noc1611398765

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