Back to the Human

My best friend wrote this in my high school yearbook: “I’ve lived through some things just so I can tell you.”

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Why we decided to move our office to Spain

On a rainy day in October 2015 we packed our bags and travelled from London and Helsinki to Barcelona. We then spent a glorious week in a mansion next to the small village of Portella at the foothills of the Pyrenees. Our aim was to become energised before the winter kicked in, but the trip proved to be a lot more valuable than that.

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This is not Service Design

In my work as a service designer I encounter very different ideas of what service design is in action. The methodology is increasingly viewed as a credible process of service product development, but this has not always been the case. In this blog post I want to address a few of those misunderstandings.

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