Designing strategy and leading transformation

Don't try harder. Try smarter.

Recent studies show that companies, who understand that CX design is a top-management issue have outperformed their competitors in most financial metrics. These companies are purpose-driven, have combined CX design and business leadership through a bold, customer centric vision, which is clearly embedded throughout the organisation.

Main activities

  • Defining our purpose
  • Co-creating a vision
  • Defining our customer experience strategy
  • Strategy design sprints
  • Participative strategy processes
  • Cultural transformation
  • Customer centric leadership
  • Creating a culture of co-creation
  • Internal capabilities building
  • Employee and culture research

Your top 5 business challenges we help to solve:

What is our purpose and future vision?

How to create a winning customer experience strategy and prioritise the investments?

How might we become more customer centric and driven as an organisation?

How do we design engaging employee experience strategies?

How do we improve our creativity and productivity with Design?

Related reference cases

Here are a few related reference projects.

Please do not hesitate to ask us to present more cases with impactful results.

Our offering

Explore further services and cases

Advanced customer insight and research

To create a great customer experience you need to find out the real needs of your customers today and tomorrow.

Improving CX and innovating new forms of service

How should you be serving your customers in order to offer a great customer experience and create a competitive edge?