CONTROLLER’S CONTACT DETAILS
Name: Hellon Oy
Company ID: 2135725-2
Correspondence address: Pursimiehenkatu 26 C, 00150 Helsinki, Finland
Contact person: Sami Näveri
PERSONAL DATA PROCESSED AND SOURCES OF DATA
We collect two types of personal data: (i) Contact Information; and (ii) Analytics Data.
Hellon may collect and process the following Contact Information: (i) name and contact details; (ii) organisation and title (iii) phone number; (iv) e-mail address; (v) correspondence between Hellon and you; (vi) invoicing and billing information; (vii) marketing opt-outs and opt-ins.
Typically we receive this information directly from you or the organisation you work for in the course of an engagement with the organisation you work for. In addition, personal information may be collected and updated from public sources and registers (e.g. information relating to your contact details).
Analytics Data we gather in connection with the use of our Website includes for example the following data: (i) your IP address; (ii) device identification number; (iii) operating system; (iv) time of visit; (v) browser type and version; (vi) language setting.
We use various technologies to collect and store Analytics Data and other information when you visit our Website, including cookies.
Web analytics services
Our Website use Google Analytics and other web analytics services to compile Analytics Data and reports on visitor usage and to help us improve our Website. For an overview of Google Analytics, please visit Google Analytics. It is possible to opt-out of Google Analytics with the following browser add-on tool: Google Analytics opt-out add-on.
PURPOSES AND LEGITIMATE GROUNDS FOR PROCESSING OF PERSONAL DATA
Personal data is processed by Hellon for the following purposes:
To provide our services, run our business and carry out our contractual obligations
We process personal data in the first place to be able to offer our services to our customers and to run, maintain and develop our business. Personal data may be processed in order to carry out our contractual obligations towards our customers and suppliers and for corresponding with you via email and other communication channels.
For customer and supplier communication and marketing
We may process personal data for the purpose of contacting you regarding our services as well as to market our services e.g. by sending newsletters and event invites.
For quality improvement and trend analysis
We may process information regarding the use of the Website to improve its quality e.g. by analysing any trends in the use of our Website. When possible, we will do this using only aggregated, non-personally identifiable data.
Legitimate grounds for processing
We process personal data mainly to pursue our legitimate interest to maintain and develop customer and business relationships and to run and develop our business. Furthermore, we process personal data to comply with legal obligations and in some cases, to comply with our contractual obligations towards you.
When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and e.g. provide you with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible.
You may be requested to grant your consent for the processing of personal data. When the processing of personal data is based on a consent, you may withdraw your consent at any time.
TRANSFER TO COUNTRIES OUTSIDE EUROPE
Hellon stores your personal data primarily within the European Economic Area. However, we have service providers in several geographical locations. As such, we and our service providers may transfer personal data to, or access it in, jurisdictions outside the European Economic Area or your domicile.
We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide adequate protection for the transfers of personal data to countries outside of the European Economic Area through a series of agreements with our service providers based on the Standard Contractual Clauses or through other appropriate safeguards, such as the Privacy Shield Framework.
PERSONAL DATA RECIPIENTS
We do not share personal data with third parties outside of Hellon’s organization unless one of the following circumstances applies:
For legal reasons and legal processes
We may share personal data with third parties outside Hellon’s organization if access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address crime or security issues.
To authorized service providers
For other legitimate reasons
With explicit consent
We may share personal data with third parties outside Hellon’s organization for other reasons than the ones mentioned before, when we have your explicit consent to do so. You have the right to withdraw this consent at all times.
Contact Information relating to the use of our services by the customer you work for is typically deleted within a reasonable time after the customer in question no longer uses our services.
Thereafter, a part of the personal data relating to you may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping and direct marketing.
We will store Analytics Data relating to the Website for one year.
Right to access
You have the right to access your personal data processed by us and to request a copy of your personal data undergoing processing.
Right to withdraw consent
In case the processing is based on a consent, you may withdraw the consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to rectify
You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed.
Right to erasure
You may also ask us to erase the your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data.
Right to object
You may object to the processing of personal data on grounds relating to your particular situation if such data are processed for our legitimate interest. In case we do not have compelling legitimate grounds to continue processing such personal data, we shall no longer process the personal data after your objection.
Right to restriction of processing
You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data.
Right to data portability
You have the right to receive some of your personal data that you have provided us with in a structured and commonly used format.
How to use the rights
The above mentioned rights may be used by sending a letter or an e-mail to us on the addresses set out above. We may request the provision of additional information necessary to confirm your identity. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
You have the right to prohibit us from using your personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or the unsubscribe possibility offered in connection with any direct marketing messages.
LODGING A COMPLAINT
In case you consider our processing of personal data to be inconsistent with the applicable data protection laws, a complaint may be lodged with the local supervisory authority for data protection.
We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, firewalls, secure facilities and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience and ability restore the data.
Should despite of the security measures, a security breach occur that is likely to have negative effects to your privacy, we will inform you as well as relevant authorities about the breach as soon as possible in accordance with law.