“The implementation of new wellbeing services has helped to renew the overall role of YTA pharmacies in the healthcare ecosystem. We have become one of the key trendsetters in shifting from treating illness towards promoting health.” –Aino Gostowski, CEO YTA Chain
Pilot pharmacy ready to serve
Hellon created a renewed service interior, catering for extended product and service offerings, complete with visual identity and signage concepts, and additional concepts such as fast and slow lanes and a wellbeing lounge. We also a delivered a set of productised services based on identified customer needs.
The outcome is a truly new service model which shifts from selling products towards consulting wellbeing.