JOIN OUR HELSINKI TEAM

Service Designer

You are a diamond in the rough with a few years of practical service design experience under your belt. You have the passion and skills to utilize customer and business insights to create better experiences using the methods of design with a human centric approach. You act as an ambassador of our company culture and get inspired by people around you. You are a true believer of “better CX creating better business”.

IN ORDER TO MASTER YOUR ROLE, YOU HAVE:

  • A few years of practical service design experience or other relevant experience. Your educational/professional background could be in design, business, technology or perhaps sociology
  • Ambition to push the boundaries of traditional design and want to work in multidisciplinary teams merging analytical thinking and creative skills to create business impact
  • Good understanding of user-centric design methods and user research in addition to skills in one or several of the following; facilitation, visualization, ideation, concept creation, iterative prototyping, UX/UI design
  • Ability to work on complex design projects with support from more senior designers
  • Understanding of how to plan and execute service design processes independently
  • Ability to balance user needs with business requirements
  • Great presentation and facilitation skills, you are comfortable with presenting to and managing various stakeholders in projects
  • Skills to utilize specific design tools and creative softwares such as illustrator, Photoshop, InDesign, Premiere, After Effects, InVision, Figma or other. This is a bonus.
  • Good analytical and creative skills
  • Ability to inspire and teach others about service design approach
  • Structured and organized approach to work
  • A genuine interest for constant personal development
  • Fluent Finnish and English skills
  • Passion to work in a creatively driven agency environment

ON A REGULAR DAY AT HELLON, YOU:

  • Independently manage given project related tasks and report those to the project responsible person
  • Create solutions that bring value and impact for the customer and their business needs
  • Facilitate meetings, working sessions and workshops
  • Support sales efforts and identify new opportunities within existing customers
  • Develop close relationships with customers and other key stakeholders
  • Seek for information regarding the newest trends, frameworks and research regarding service design
  • Actively develop own capabilities and networks
  • Have fun and enjoy working with your Hellon team

WE PROMISE YOU:

In return we welcome you to our ambitionary team of supertalents where we do not put barriers to our imagination and we are brave enough to go beyond the logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.

FOR INQUIRIES ON HELSINKI POSITIONS, CONTACT

Karoliina Lehtonen,

Operations Director