Human-to-human business
We help organisations design better services by putting the human relationship at the heart of everything they do. We are the pioneers of Service Design.
“A healthy alternative to fast food- it’s nicely built, doesn’t require new investment and is easy to implement”
Jury comment for awarding Hellon a Silver Vuoden Huiput 2015 award
Food & Beverages
We re-invented the soup
“I am very happy and proud that the CinemaLab wasn’t just another brief project. The results have been tangible and visible”
Pia Rautio, HR director Finnkino
Entertainment
We helped create the best Cinema experience for Finlands largest cinema group
“Customers don’t say what they think, they don’t think what they feel and they don’t do what they say”
David Ogilvy
Retail
We made Tesco’s loyalty scheme easier to find and use
Winner global SDN service design award 2015 for ‘Results Driven Design’
Healthcare
We created a new holistic wellbeing offer for a pharmacy
“Helsinki Airport you clever, clever airport”
Small Luxury Hotels of the World
Transport
We made passengers want to change planes at Helsinki Airport
37% increase in customer satisfaction, 68% increase in employee experience
Financial Services
We inspired a UK bank to think differently about new challenges
Retail
We designed a training model to put a department store’s renewed sales and service model into practice among the staff
“The power of customer insights for product development is unbelievable.”
Michael O’Grady, Head of Strategy, Change and Governance – Bank of Ireland
Financial Services
We changed a 234-year-old traditional bank, as an organisation, from being customer-focused to being customer-centric
Global reference in healthcare
Healthcare
We explored the path of a life-saving drug in Nepal to find out how to make sure it get’s to where it is needed
What we offer
We work with Customer Experience holistically, across channels (social, spatial, digital). Our human-centric approach looks at our client’s challenges from an end-to-end-journey perspective. We provide our clients with actionable customer insight, strategy and designed solutions to help deliver the best possible customer experiences for their customers.
We create award-winning customer experiences and service strategies to grow competitive edge.
Using our human-centric design process we ideate, design and implement innovative services for our clients that are based on real customer insight.
We help our clients improve their profitability through better Customer and Employee Experience.
With agile testing and implementation of the right solutions we can help improve profitability, whether the focus is on internal efficiencies, added value or improved sales of services.
We support organizational culture change towards customer centricity.
By educating, co-creating and communicating the importance of customer centricity to
organisations, we help our clients bridge customer experience with profitable growth.
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Our people
A diverse range of experts, united by a love of design and a passion to make things better. Hellon is configured to allow them to be the best they can be at helping you be the best you can be.
We have a business team dedicated to making sure you get exactly the right solution tailored to your needs, and thereafter to work hand in hand with the design team to ensure it is delivered on time and to budget.
Helsinki office
Jaakko Wäänänen
CEO
+358 40 560 4828, jaakko.waananen@hellon.com
Minna Einiö
Commercial Director
+358 50 584 9084, minna.einio@hellon.com
Laura Franck
Client Service Director
+358 44 379 4980, laura.franck@hellon.com
Pursimiehenkatu 26 C, 00150 Helsinki, Finland
London office
Markus Hohl
Managing Director
+44 770 277 5269, markus.hohl@hellon.com
Timo Pätiälä
Commercial Director
+44 770 814 1627, timo.patiala@hellon.com
1 Knightsbridge Green, London 1SWX 7NW, UK
Billing Address
For Helsinki Oy work the electronic invoicing address is: 003721357252
EDI code: 00372135725
Operator: OpusCapita Group Oy
Operator code: 003710948874
Recruitment
We will post recruitment news on our facebook page.